The Privacy Notice is part of the use of the https://fullhostingsolutions.com/ website.

In compliance with the Federal Law for the Protection of Personal Data in Possession of Individuals, Full Hosting Solutions informs you that it is responsible for your personal data. Full Hosting Solutions le informa que es responsable de sus datos personales.

"The User" may contact Full Hosting Solutions at any time through our email info@fullhostingsolutions.com or directly at our offices located at: Newton 186 INT. 206, OF. 206-A Col.Polanco, Delegación Miguel Hidalgo C.P.11560, Mexico City, Mexico and our telephone number is +1-888-254-4724. Full Hosting Solutions en cualquier momento a través de nuestro correo electrónico info@fullhostingsolutions.com o directamente en nuestras oficinas ubicadas en: Av. Florencia # 57, Int. 103, Oficina 103-A, Col. Juárez, Ciudad de México, Mexico y nuestro teléfono es +1-800 680 3286.

We protect and safeguard your personal data to avoid damage, loss, destruction, theft, loss, alteration, as well as unauthorized processing of your personal data.

Personal information

The information must be truthful and complete. The user will be responsible at all times for the data provided and in no case Full Hosting Solutions will be responsible for the veracity of the same. Full Hosting Solutions será responsable de la veracidad de los mismos.

The information requested from the user on the site https://fullhostingsolutions.com/ is: https://fullhostingsolutions.com/ es:

• Full Name
• Age
• Telephone numbers
• Postal address
• Mail address
• Billing Data
• Credit Card Information

Your personal data will be treated based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility.

The confidentiality of your personal data will be maintained by establishing and maintaining effective administrative, technical and physical security measures to prevent damage, loss, alteration, destruction, use, access or improper disclosure.

Use of the information

Your personal data will be used for the following purposes:

• Provide the products, services or information requested by you.
• Inform about changes or new products or services that are related to the one contracted or acquired by the client.
• To comply with obligations contracted with our clients
• Evaluate the quality of service
• Follow up and confirmation of orders on the Internet
• Management of sweepstakes, promotions or surveys
• Improving the effectiveness of our websites
• Marketing or advertising efforts
• Conduct internal studies on consumer habits

The personal or business data provided by the user will be part of a file containing his profile. The user can modify his/her profile at any time by using his/her user number and password.

Limitation of use and disclosure of information

In our e-mail notification program for promotions, offers and services, only Full Hosting Solutions Full Hosting Solutions has access to the information collected. This type of advertising is done through notices and promotional e-mail messages, which will only be sent to you and those contacts registered for that purpose, this indication may be modified at any time by sending an e-mail to info@fullhostingsolutions.com. In the e-mails sent, we may occasionally include offers from third party business partners. info@fullhostingsolutions.com. En los correos electrónicos enviados, pueden incluirse ocasionalmente ofertas de terceras partes que sean nuestros socios comerciales. 

You may unsubscribe from email newsletters by clicking the button next to the "Unsubscribe" legend at the bottom of the emails sent by Full Hosting Solutions. Full Hosting Solutions.

The frequency of Full Hosting Solutions newsletters can be up to three emails per week. Full Hosting Solutions puede ser de hasta tres correos semanales.

The area responsible for the management and administration of personal data is: Customer Service Center who can be contacted via email info@fullhostingsolutions.com o directamente en Av. Florencia # 57, Int. 103, Oficina 103-A, Col. Juárez, Ciudad de México, Mexico y nuestro teléfono es +1-800 680 3286.

How to exercise your rights or revoke your consent to the processing of such data?

You have the right to:

(i) Access your personal data that we hold and the details of the processing of such data;

(ii) Rectify them if they are inaccurate or incomplete;

(iii) Cancel them when you consider that they are not required for any of the purposes indicated in this privacy notice, are being used for non-consensual purposes or the contractual or service relationship has ended;

(iv) Oppose to the processing of the same for specific purposes; or

(v) Revoke the consent you have given us for the processing of your personal data, so that we stop using them.

The mechanisms that have been implemented for the exercise of such rights are through the submission of the respective request at: info@fullhostingsolutions.com

Your request must contain at least the following information:

(i) Full name and e-mail or address to communicate the response to your request;

(ii) The documents proving your identity or, if applicable, legal representation;

(iii) A clear and precise description of the personal data with respect to which you are seeking to exercise any of the aforementioned rights; and

(iv) Any other element or document that facilitates the location of the personal data.

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties Full Hosting Solutions has a period of twenty working days, counted from the date on which the request was received, to communicate the determination adopted and, if appropriate, Full Hosting Solutions must make it effective within fifteen working days from the date on which it has communicated the response. The aforementioned deadlines may be extended once for an equal period, if justified by the circumstances of the case. The obligation of access to information shall be deemed fulfilled when the personal data is made available by means of simple copies or electronic documents.   

Full Hosting Solutions requests the user to update their data whenever they undergo any modification, as this will allow us to provide an efficient and personalized service.

Transfer of information with third parties

We undertake not to transfer your personal information to third parties, except for the exceptions provided for in the Federal Law on Protection of Personal Data Held by Private Parties, as well as to make this transfer in the terms set forth in the applicable regulations.

Protection

At the time of purchasing a service online, bank details of your cards will be requested, it is transmitted encrypted to ensure their protection.

To verify that you are in a protected environment, make sure that an "S" appears in the navigation bar "httpS"://.

However, and in spite of having every day more secure tools, the protection of the data sent through the Internet cannot be guaranteed 100%; therefore, once received, every effort will be made to safeguard the information.

Changes to the privacy notice

We reserve the right to make changes or updates to this privacy notice at any time, in order to comply with new legislation or jurisprudence, internal policies, new requirements for the provision or offering of our services and market practices.

These modifications will be available to the public through our website https://fullhostingsolutions.com/section Privacy and security policies..

Acceptance of the terms

This Privacy Statement is subject to the terms and conditions of the Full Hosting Solutions website described above, which constitutes a legal agreement between you and Full Hosting Solutions. 

If you use the services on the Full Hosting Solutionsyou signify that you have read, understand and agree to the terms set forth above.  

Authority

If the user considers that his rights regarding the protection of personal data have been violated, he has the right to go to the corresponding authority to defend its exercise. The authority is the Federal Institute of Access to Information and Data Protection (IFAI), its website is: www.ifai.mx.

Date of last update.

Estimado usuario, se le notifica que el Aviso de Privacidad ha sido modificado el día 5 de octubre de 2022.

What are cookies and how are they used?

Cookies are small pieces of information that are sent by the Web site to your browser and stored on your computer's hard drive and are used to determine your preferences when you connect to the services of our sites, as well as to track certain behaviors or activities carried out by you within our sites. In some sections of our site we require the customer to have cookies enabled as some of the functionality requires cookies to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal settings of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when you enter the home page of our sites, so that we know what kind of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful for us to improve the content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we may use cookies to detect if the user has already filled out the survey and avoid displaying it again, in case he/she has done so. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them enabled. The use of cookies will not be used to identify users, except in cases where possible fraudulent activity is being investigated.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site you came from before visiting our site, which pages you visit on our site, which browser you use to visit our site, as well as any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to obtain information about the pages our visitors access. This anonymous clickstream information provides our customers with a better shopping experience and helps us understand how visitors use our Web site.

In the case of cookie usage, the "help" button on the toolbar of most browsers will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.

Refund and Cancellation Policy

Last update: October 27th, 2022.

Refunds will only be applied to the following situations:

Incidents duly reported via ticket and not resolved within 72 hours and that apply to the "Support Guarantee" and that are directly the responsibility of Full Hosting Solutions. Full Hosting Solutions.

IMPORTANT

The Customer must send all the necessary documentation to initiate the refund process, the request must be made formally from the customer area of the holder, which must be linked to the service for which the refund is requested. The necessary data for the refund will be requested according to the payment method used.
No refund will be applied to the following situations:

1. 1. Service renewal payments.
   2.Registration, renewal, and/or transfer of domains.
   3. Additional services such as installation services, configuration services, downloadable products, etc.
   4. Software licenses (cPanel, Softaculous, etc.).
   5. New services that have been active for more than 30 days.

Returns:

Refunds will be made only on Tuesdays or the next business day and once all the information on the application is duly verified.

1. 1. Credit Card:

Refund through the transaction reversal request directly.

2. Debit Card:

Refund through wire transfer to the account holder's details.

In case the client wishes to request a refund for one or more of its services, it has the possibility to charge the amount in money as an available balance in its client area, in order to use the money in pending orders for payment.

Payment method

You can pay by credit card and debit card VISA, MASTER CARD and American Express from the Full Hosting Solutions website, it will notify us by e-mail when you have made your payment. From the notification, within 48 hours your payment will be validated to start processing your order. Full Hosting Solutions, éste nos notificará mediante un e-mail cuando hayas realizado tu pago. A partir de la notificación, en un lapso no mayor a 48 horas quedará validado tu pago para comenzar a procesar tu pedido.